Students will obtain skills and knowledge on cabin crew as well as customer analysis procedures from various sources, risks assessment and prevention in travel and tourism. Simultaneously, this program reflects the roles of individuals who coordinate and maintain the customer service satisfaction in airport, airlines and hotels. Individuals would possess a sound theoretical knowledge base and use a range of specialized, technical or managerial competencies to plan, carry out and evaluate their own work and the work of others. Students will be exposed to information about practical gestures including communication skills, etiquette and reactions that could happen to passenger as a result of their working activities in any airlines and airport.
Career Path
This program is meant for students looking for entry level jobs in airlines and hospitality sector. Successful candidates may take on various roles such as Air Hostess, Cabin Crew, Flight Steward, Traffic Assistant, Ticketing and Reservation, Customer Service Agent, Airlines Call Centers, Marketing Staff, Event Planner, F&B Executive, Wait Staff And Public Relation Office
